Any item that has to be returned to Ovod Mobility Equipment .Com must have a Returns Authorization ( RA ) number. The RA number is issued by Ovod Mobility Equipment.com when you contact us via email, with your request to return an item.

 Any items found to be defective or sent in error, will require an RA number and will be collected by Ovod Mobility Equipment.Com .Upon inspection  the item or defective part  will be replaced and the merchandise retuned.

 PLEASE NOTE THE FOLLOWING PROCEDURE WHEN RETURNING MERCHANDISE AS IT WILL SAVE TIME AND MONEY.

• Prior to returning any goods we require you to email Ovod Mobility Equipment with details of the return so that we can email you a Returns Authorization (RA) number.  Write this RA number clearly on the outside of the package you are returning.  Items returned without a RA number may be sent back to you.
•  All merchandise must be returned in the original packaging, including all instructions and documentation and all items must be in new condition in order to be resold.
•  Items being returned that are defective or sent by mistake after we are informed, and a RA number is issued, will have all return cost paid for by Ovod Mobility Equipment.Com For all other returns the customer is responsible for the cost of returning the merchandise. Please insure your package / merchandise when it is being returned in case it is lost or damaged.  

 In the event that you are unsatisfied with the merchandise and have notified Ovod Mobility .Com via email and have received your RA number and the merchandise is returned with 30 days in its original packaging in perfect condition Ovod Mobility.com will refund your credit card or send a refund cheque, depending on  the method used to purchase the merchandise. However you are responsible for the cost & insurance for returning the goods to us.